Excel, Google Sheets, etc. are extremely useful tools. However, unlike record request management software they weren’t built to support an efficient and collaborative workflow, prove regulatory compliance, and turn requests into fully audited cases. In, fact in October 2023 the Information Commissioner’ s Office advised organizations to ‘Avoid using spreadsheets with hundreds or thousands of rows. Invest in data management systems which support data integrity.’
Read this blog post for more in-depth information.