Privacy Policy

Last updated 01 September 2023

Thanks for your interest in ComplyKEY. This privacy policy explains how we handle and use your personal information and your rights in relation to that information.   ComplyKEY (also referred to as ‘site’, ‘organization, ‘we’, ‘our’, or ‘us’) is committed to protecting and respecting your privacy.

This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others, who we share it with and the rights you have in connection with the information we use.

This policy will also describe the way we handle and use the personal information that we obtain from all the different interactions you have with us as an existing or potential client when you contact us.

Your internet privacy is important to us. Because we collect certain types of information about users, we want you to understand the terms and conditions surrounding the capture, use, and processing of any information relating to you.

ComplyKEY complies with the requirements of the relevant European Data Protection legislation based on the jurisdiction of our main establishment in Ireland namely:

The General Data Protection Regulation (2016/679)
The Irish Data Protection Act (2018)
The EC (Electronic Communications Regulation) Act 2011.

ComplyKEY is a Waterford Technologies brand with registered offices at:

EMEA Office:
Waterford Technologies
Confederation House
Cork Road, Waterford
Ireland
+353 (0) 51 334 967

UK Office:
The Old Barrel Store
Draymans Lane
Marlow, Bucks SL7 2FF
United Kingdom
(0) 845 378 0935

US Headquarters
Waterford Technologies
1409 Glenneyre Street, Suite B
Laguna Beach, CA 92651
USA
(949) 428-930

ComplyKEY is a brand name of Waterford Technologies a company registered in Ireland www.complykey.com  This policy was last updated on the date that appears at the top of this page.

What Information Do We Collect?

Where personal data is provided by a privacyengine.io visitor, the system collects the

First Name
Surname
Email
Company
Company Size
Telephone Number
Region/Country
Message or query entered by you (the visitor)

We gather various types of information, including information that identifies or may identify you as an individual (Personal Information/PII). Keep reading for a more in-depth explanation.

When You Use Our Website:

When you visit the Website, we collect some information related to the device you are using including, the device type, the device’s IP address, referring website, what pages your device visited, and the time and date that you visited our website using the device.

How Do We Use the Information?

We use the information we collect from our website for:

• Website administration for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes.
• Improving our website content to ensure that content is presented in the most effective manner for you and for your computer.
• Monitoring trends, marketing, and advertising
• Purposes will be made clear to you when you submit your For example, to provide you with the information you have requested about our products and services.
• As part of our efforts to keep our website

Our use of your Personal Information may be based on our legitimate interest to ensure network and information security and for our direct marketing purposes on the basis that you have consented to such communication (e.g., when you request a product demonstration)

How Long We Retain Your Information for

We are obliged to retain certain information to ensure accuracy, to help maintain quality of service, and for legal, regulatory, fraud prevention, and legitimate business purposes.

Other information will be retained for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, fraud prevention, and legitimate business purposes. Generally, we will hold this information for seven years, unless we are obliged to hold it for a longer period under law or applicable regulations.

We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes, we retain your personal information indefinitely (e.g., to suppress marketing messages).

How do we share and disclose information to third parties?

We use third-party tools to improve and enhance your ability to communicate with us. For example, we use Sales IQ and Zoho, which are third-party tools to provide you with our web chat services. These third parties may process/transfer your data to countries outside of the EU but only in accordance with the relevant legislation and using the appropriate legal mechanisms to safeguard the transfer.

We control your personal data throughout and assure you that it will only be used for the purposes outlined above. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. For more information, please contact privacy@complykey.com

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Business Transfers:

We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or by a third party.

Legal Basis:

We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of ComplyKEY our employees, our users, or others.

Disclosures for National Security or Law Enforcement:

Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Security

We use appropriate technical, organizational, and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and

Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Cookies

We use cookies on our website, for further details please see our cookie policy.

Marketing Communications

You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send.

If you have an account for our products or services, we will still send you non-promotional communications, like service-related emails to provide you with a better service and for the following reasons:

• To address your product/services data queries
• To send you periodical marketing and promotional communications, such as emails, newsletters, whitepapers, and event invitations where you have subscribed to these services.
• To provide the service you have requested.
• We may use the information to improve our products and services.
• We will never sell your information.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.

Information Sharing

We may disclose your information to:

• any of our service providers including (without limitation) those engaged by us to perform functions for the processing of global Email and File services, which includes storage of your data in the EEA and the United States.
• persons necessary to ensure Waterford Technologies is compliant with any applicable law, regulation, legal requirement.
• Waterford Technologies may share your personal information only as described in this Privacy Policy. We will not sell your information.

Updating, verifying, and deleting personal data

You may inform us of any changes in your Personal Data and in accordance with our obligations under the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”). We will update or delete your Personal Data accordingly. To find out what Personal Data we hold on to you, to request a copy of your personal data or to have your Personal Data updated, amended, or removed from our database contact us via our website or email address info@waterfordtechnologies.com

Cookies and Other Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and helps us to improve our site. For more information on cookies, please see our cookie policy.

Remarketing & Analytics

We sometimes use remarketing as an online advertising strategy. This means that after visiting our website, you may see our adverts on third-party sites across the internet. These third-party vendors use cookies to display our adverts.

To do this, Google collects data about your activities that does not personally or directly identify you when you visit our website. This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to provide you with more relevant advertisements.

Any data used to serve targeted advertisements is de-identified and is not used to identify you personally or directly.

To help us create a better and more tailored service for you, we are currently using Google Analytics Demographics and Interest Reporting. This tool uses a first-party cookie. You can opt-out of Google tracking at any time by adjusting your choices in Google’s Ads Settings or learn more about online behavioral advertising here.

Your Data Subject Rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA2018) you have several rights regarding your personal data. You have the right to request from us:

• access to your personal data
• rectification of your personal data where it is
• erasure of your personal data in certain circumstances,
• the right to restrict processing, object to processing as well as the right to data portability in certain circumstances.

If you have provided consent for the processing of your personal data, you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

You have the right to lodge a complaint to the Data Protection Commission if you believe that we have not complied with the requirements of the GDPR or DPA 18 regarding your personal data.

How Can I Exercise My Data Subject Rights?

A request can be submitted to xxxxxxx indicating the scope of personal data required.

We will respond to all as quickly as possible.  GDPR requires that we reply within one month of receipt of the validated request.